> Source: [sk141212](https://support.checkpoint.com/results/sk/sk141212)

# sk141212 - "Error: Update failed" for Anti-Bot and Anti-Virus in the device & License information for SMB appliance

| Property | Value |
|----------|-------|
| Solution ID | sk141212 |
| Date Created | 2019-01-09 |
| Last Modified | 2023-05-15 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- In SmartConsole: The Check Point anti-bot \& Anti-Virus displays an error: Update failed. Contract entitlement check failed. Internal error occurred"

![](https://sc1.checkpoint.com/sc//SolutionsStatics/sk141212/Error Message1901130052.PNG)

## Cause

Signatures table was not updated after the update process succeeded.

## Solution

This solution requires authentication. Please log in to view the full solution.

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