> Source: [sk139812](https://support.checkpoint.com/results/sk/sk139812)

# sk139812 - Cannot create new object from SmartConsole after upgrading Management server to R80.10

| Property | Value |
|----------|-------|
| Solution ID | sk139812 |
| Date Created | 2018-11-06 |
| Last Modified | 2019-05-07 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.x, R82.20 |
| OS | Gaia |

## Symptoms

- * After upgrade from R77.30 to R80.10, creation of a new object from SmartConsole fails with the following error:

  ```
   
  "Failed to save object object_name. 
  Server error is: An internal error has occurred. (Code: 0x8003001D, could not access file for write operation)
  Please contact technical support."
  ```

* The `cpm.elg` file shows:

  ```
  
  DATE TIME,PID INFO coresvc.internal.FwmSvcImpl [qtp-778838724-92]: object [73e92732-cf78-4d66-8370-2ed88598b981] 'test_object' is new , setting default custom fields
  DATE TIME,PID ERROR internal.operation.OperationSvcImpl [qtp-778838724-92]: caught exception "HV000028: Unexpected exception during isValid call." 
  from class javax.validation.ValidationException
  DATE TIME,PID ERROR coresvc.internal.FwmSvcImpl [qtp-778838724-92]: Error updating 1 object(s) from set.
  DATE TIME,PID ERROR internal.operation.OperationSvcImpl [qtp-778838724-92]: caught exception "HV000028: Unexpected exception during isValid call." 
  from class javax.validation.ValidationException
  DATE TIME,PID ERROR infrastructure.logging.DefaultExceptionLoggerHandlerImpl [qtp-778838724-92]: incident [9d4552b5-72b0-4129-9f08-dc837d8586f8]:
  
  javax.validation.ValidationException: HV000028: Unexpected exception during isValid call.
  at org.hibernate.validator.internal.engine.constraintvalidation.ConstraintTree.validateSingleConstraint(ConstraintTree.java:286)
  ```

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content