> Source: [sk138532](https://support.checkpoint.com/results/sk/sk138532)

# sk138532 - "The user is not defined properly" error message when Endpoint Security VPN client fails to establish VPN connections using LDAP authentication

| Property | Value |
|----------|-------|
| Solution ID | sk138532 |
| Date Created | 2018-10-18 |
| Last Modified | 2020-10-20 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * Remote Access clients cannot establish VPN connections when using LDAP authentication. This issue may not appear for users with "Check Point Password" defined.
* Error message on the Client side in progress dialog: "The user is not defined properly."
* *vpnd.elg* shows:

  <br />

  ```
  get_method: no such method (isakmp.encryption=
  ```

  <br />

## Cause

For users with local (Check Point) password, authentication methods may be set by the user group or user object.

For LDAP, the gateway falls back to settings in Global Properties, which may be set to a cipher that is disabled, such as SHA1.

## Solution

Proceed as follows:

1. Under 'Global Properties \> Remote Access \> VPN authentication \> Encryption algorithms\> Edit \> Phase2 \> Encryption Algorithm and Data integrity', select a valid option in both dropdown menus, and check that the same option is set in the above fields.
2. Install policy to take effect.

**To verify that this is the problem, look for a block similar to below in *vpnd.elg* after debugging** , as per [sk89940](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk89940):

`get_method: no such method (isakmp.encryption=)`  
` ProposalListFromuser: Can't get users methods.`  
` QMCreate2ChooseProp: Cannot make a proposal for user.`  
` [MSGO] [MSGO] MsgObj_vcumulate: BEGIN`  
` [MSGOBJ] msg_obj_init: msg_obj: OK`  
` [MSGO] [MSGO] MsgObj_vcumulate: def_msg= <<The user is not defined properly.>>`

**Note:** Related to [sk115223](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk115223), but resolution is different.

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