> Source: [sk138354](https://support.checkpoint.com/results/sk/sk138354)

# sk138354 - The Security Management/Domain Management Server object does not reflect license and contract

| Property | Value |
|----------|-------|
| Solution ID | sk138354 |
| Date Created | 2018-10-17 |
| Last Modified | 2018-10-22 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |

## Symptoms

- * The license section in the Security Management object/Domain Management Server object shows "N/A" in all fields: ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1539771072572/Management_obj1810170314.png)

* When the issue occurs, a `ClassNotFoundException` (for class `LdapConnector`) appears in the `$RTDIR/log/smartview-service.log` file:

  ```
  
  DATE TIME,592 ERROR [main] (ConnectionManager.java:5) - ConnectionManager.ConnectionPool::get() - 
  connector class does not found
  java.lang.ClassNotFoundException: com.checkpoint.smartview.ldap.LdapConnector
  at java.net.URLClassLoader.findClass(URLClassLoader.java:609)
  at java.lang.ClassLoader.loadClassHelper(ClassLoader.java:850)
  at java.lang.ClassLoader.loadClass(ClassLoader.java:829)
  at java.lang.ClassLoader.loadClass(ClassLoader.java:809)
  at org.eclipse.jetty.webapp.WebAppClassLoader.loadClass(WebAppClassLoader.java:430)
  at org.eclipse.jetty.webapp.WebAppClassLoader.loadClass(WebAppClassLoader.java:383)
  at com.checkpoint.newcore.connection.ConnectionManager$ConnectorHolder.(ConnectionManager.java:3)
  at com.checkpoint.newcore.connection.ConnectionManager$SimpleHolder.(ConnectionManager.java:7)
  at com.checkpoint.newcore.connection.ConnectionManager.(ConnectionManager.java:6)
  at com.checkpoint.newcore.connection.ConnectionManager.(ConnectionManager.java:12)
  at com.checkpoint.newcore.data.DataManager.getLocalConnector(DataManager.java:19)
  at com.checkpoint.newcore.data.DataManager.initAsService(DataManager.java:2)
  ```

## Solution

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