> Source: [sk138332](https://support.checkpoint.com/results/sk/sk138332)

# sk138332 - "Hardware Health" page in Gaia Portal shows the Value "unknown" for the Sensor "BIOS"

| Property | Value |
|----------|-------|
| Solution ID | sk138332 |
| Date Created | 2018-12-03 |
| Last Modified | 2024-02-12 |
| Technical Level | General |
| Products | Security Gateway, Spark Firewall (Locally Managed), Hardware |
| Versions | R82.10, R82, R81.20, R82.00.X, R81.10.X, Not Version-Specific |
| OS | Gaia |
| Platform | 15000, 3000, 5000 |

## Symptoms

- * Gaia Portal \> "**Maintenance** " section \> "**Hardware Health** " page occasionally shows "`unknown`" in the column "**Value** " for the sensor "**BIOS**".

* The output of the "`dmidecode -t 11`" command (in the Expert mode) shows that the appliance uses the Primary BIOS.

  Example output:

  ```
  
  # dmidecode 2.7
  SMBIOS 3.0 present.
  
  Handle 0x0025, DMI type 11, 5 bytes.
  OEM Strings
          String 1: Primary BIOS
  ```

## Cause

Sporadic false identification of an invalid BIOS sensor.

## Solution

This problem was fixed. The fix is included in:

* [Check Point R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk144293)
* [Jumbo Hotfix Accumulator for R80.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380) from Take 185

Check Point recommends to always upgrade to the most recent version ([upgrade Security Gateway](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=435) / [upgrade Cluster](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=428) / [upgrade Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=184) / [upgrade Multi-Domain Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=166)).

**Related solution:** [sk108517 - "Hardware Health" section in Gaia Portal reports an issue with the Sensor "BIOS"](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk108517)

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