> Source: [sk137336](https://support.checkpoint.com/results/sk/sk137336)

# sk137336 - Remote Access connections fail when the external interface is configured on 31 prefix in embedded Gaia appliances

| Property | Value |
|----------|-------|
| Solution ID | sk137336 |
| Date Created | 2018-09-30 |
| Last Modified | 2023-08-18 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R82.00.X, R81.10.X |
| Platform | 910 |

## Symptoms

- Remote Access connections fail when the external interface \[WAN/DMZ\] is configured on 31 prefix \[enhancement introduced in R77.20.80 for embedded Gaia appliances\]

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

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