> Source: [sk137332](https://support.checkpoint.com/results/sk/sk137332)

# sk137332 - SmartConsole fails to connect to the Management Server with error "Unable to connect to server" 

| Property | Value |
|----------|-------|
| Solution ID | sk137332 |
| Date Created | 2018-10-09 |
| Last Modified | 2024-12-08 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS), R81.20, R82 |
| OS | Gaia |

## Symptoms

- * SmartConsole fails to connect to the Management Server with error "`Unable to connect to server`".  

* Output of the command `"watch -d $FWDIR/scripts/cpm_status.sh"` on the Management Server shows:  
  "`The server remain in initialization after reboot or cpstop;cpstart`"   

* The *$FWDIR/log/cpm.elg* file on the Management Server contains this line:  
  `com.checkpoint.infrastructure.utils.runtime.CpAssertionError: `**failed to load SIC cert file**

## Cause

The reasons for the SIC error are:

1. Multiple certificates.
2. Corrupted database (previous revoke was not done correctly).

Run this command in the Expert mode on the Management Server (on a Multi-Domain Security Management Server, you must run it in the context of the applicable Domain Management Server) to understand if there are multiple *SIC_CERT* definitions or a corrupted database:

`cpca_client lscert -dn "cn=cp_mgmt" -stat Valid`

## Solution

This solution requires authentication. Please log in to view the full solution.

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