> Source: [sk137132](https://support.checkpoint.com/results/sk/sk137132)

# sk137132 - "Cannot fetch license information due to a general error. Refer to sk114615 with error ID: 2" license status error, Anti-Bot/Anti-Virus update fails intermittently

| Property | Value |
|----------|-------|
| Solution ID | sk137132 |
| Date Created | 2018-09-26 |
| Last Modified | 2021-08-11 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Anti-Bot/Anti-Virus update fails intermittently. When the update fails, these error messages appear:

  ```
  [Expert@]# cpstat antimalware -f update_status:
  AB Update status: failed
  AB Update description: Update failed. Contract entitlement check failed. Gateway can not access internet ("https://updates.checkpoint.com/WebService/services/DownloadMetaDataService"). Check connectivity and proxy settings.
  AB Next update description: The next try will be within one hour.
  AB DB version: 1709122113
  AV Update status: failed
  AV Update description: Update failed. Contract entitlement check failed. Gateway can not access internet ("https://updates.checkpoint.com/WebService/services/DownloadMetaDataService"). Check connectivity and proxy settings.
  AV Next update description: The next try will be within one hour.
  AV DB version: 1709140035
  ```

  <br />

* Licenses status *(# cpstat os -f licensing)* shows this error:

  ```
  
  "Cannot fetch license information due to a general error. Refer to sk114615 with error ID: 2"
  ```

  <br />

* fwd debug shows:

  ```
  [ERROR] http_client_handle_finished_download: Operation failed. curl returned: Errorcode=56. Error String:Failure when receiving data from the peer
  CURL2HTTC_error_code: CURL code: 56 was converted to http client code: -1
  Failed to get data from http://dl3.checkpoint.com/paid/66/6686362e9091f6272e9354f84a398a5d/amw_kss_pkg.tar?
  http client code: -1 was converted to FDT code: 2
  Error downloading file, remove the non completed output file from disk
  ```

  <br />

* The output of `# ls -l /proc/$(pidof fwd)/fd/ | wc -l` shows a high value (\~2000-3000+)

## Cause

The user made multiple unsuccessful attempts to fetch the licenses. This created caches for the process that were not removed,

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R80.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380 "Jumbo Hotfix Accumulator for R80.10") - since Take_79
* [Check Point R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk122485 "Check Point R80.20") and above

Check Point recommends to always upgrade to the most recent version (Anti-Bot, Anti-Virus).  

If you encounter the problem in R80.20 and above, do these steps:  

![](https://sc1.checkpoint.com/sc/images/caution_warning_sign_sticker.jpg) - **The following procedure includes inevitable downtime (refer to step # 3)** On the Security Gateway:  

1. Disable the Anti-Bot and Anti-Virus blades and install the policy.
2. Remove the updates files: `#rm $FWDIR/av/ca/update/incoming/*` (in R80.20.30: `rm $FWDIR/av/kss/update/incoming/*`)
3. Run` #cpstop;cpstart`
4. Enable Anti-Bot and Anti-Virus blades and install the policy.

---

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