> Source: [sk137092](https://support.checkpoint.com/results/sk/sk137092)

# sk137092 - SmartConsole shows "Policy Server is not responding" status for Security Gateway

| Property | Value |
|----------|-------|
| Solution ID | sk137092 |
| Date Created | 2018-09-26 |
| Last Modified | 2025-04-07 |
| Technical Level | General |
| Products | Security Management Server, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20 |

## Symptoms

- "cpstat polsrv" command shows "Policy Server is up", but SmartConsole shows wrong "Policy Server is not responding" status on Policy Server blade.

## Cause

FWM on the Security Management Server fails to update Policy Server status.

## Solution

This problem was fixed. The fix is included in:

* [Check Point R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk144293)
* [Jumbo Hotfix Accumulator for R80.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380) from Take 177

Check Point recommends to always upgrade to the most recent version ([upgrade Security Gateway](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=435) / [upgrade Cluster](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=428) / [upgrade Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=184) / [upgrade Multi-Domain Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=166)).

For **other [supported](http://www.checkpoint.com/support-services/support-life-cycle-policy/index.html) versions** , Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

Also, as a workaround, restart FWM process on Management Server. It will work until the next CPD restart on Policy Server blade activated Security Gateway.

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