> Source: [sk136992](https://support.checkpoint.com/results/sk/sk136992)

# sk136992 - "The password you have typed is incorrect." error in the Log Exporter using TLS mutual authentication

| Property | Value |
|----------|-------|
| Solution ID | sk136992 |
| Date Created | 2018-09-26 |
| Last Modified | 2021-12-08 |
| Technical Level | General |
| Products | Security Management Server, Logging & Status |
| Versions | R82.10, R82, R81.20, R82.10, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * Error in the `log_indexer.elg` when using TLS mutual authentication:

  ```
  
  TcpTlsSender::MakeConnection: Can^t read certificate to fwPKCS12_2KeyHolder serror: 
  [The password you have typed is incorrect. Please note that the password is case-sensitive.]
  ```

* Worked for the first time it has started, but does not work for each restart since then.

## Cause

The challenge phrase contains a capital ''*A*'' character.

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk144293)

Check Point recommends to always upgrade to the most recent version   
([upgrade Security Gateway](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=435) / [upgrade Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=184) / [upgrade Multi-Domain Security Management](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=166)).

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