> Source: [sk136834](https://support.checkpoint.com/results/sk/sk136834)

# sk136834 - "Connection refused - The TPM 2.0 security chip indicates a pre-boot component integrity failure." error message in pre-boot authentication

| Property | Value |
|----------|-------|
| Solution ID | sk136834 |
| Date Created | 2018-09-23 |
| Last Modified | 2018-10-03 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.x, R82.20, R82.10, R82, R81.20 |

## Symptoms

- In pre-boot authentication, see the following error:  
"Connection refused - The TPM 2.0 security chip indicates a pre-boot component integrity failure."

## Solution

This solution requires authentication. Please log in to view the full solution.

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