> Source: [sk136512](https://support.checkpoint.com/results/sk/sk136512)

# sk136512 - SmartUpdate takes a long time to load

| Property | Value |
|----------|-------|
| Solution ID | sk136512 |
| Date Created | 2018-10-03 |
| Last Modified | 2025-10-23 |
| Technical Level | General |
| Products | Security Management Server, SmartConsole |
| Versions | R82, R81.20, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * SmartUpdate takes a long time to load (between a few minutes and a few hours).

* SmartUpdate contains hundreds of duplicate unattached licenses.

* License operations (such as attach and detach) cannot be performed.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 39
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 113

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).  

**After you install the Hotfix**:

[Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to clean the duplicate licenses from the Security Management Server.

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