> Source: [sk136252](https://support.checkpoint.com/results/sk/sk136252)

# sk136252 - Capsule Connect user gets logged in, and is immediately disconnected

| Property | Value |
|----------|-------|
| Solution ID | sk136252 |
| Date Created | 2018-09-17 |
| Last Modified | 2019-02-10 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Android, iOS |

## Symptoms

- * Capsule Connect user gets logged in, and is immediately disconnected.
* *logfile1.txt* from Capsule VPN  
  D NEMO.D 01:03:33.078 e076490 ===kmp===  
  D NEMO.In Service::changeState(): got ERROR  
  D NEMO.In Service: state=DISCONNECTED  
  D NEMO.SyncController::handleMessage: got status update from service: DISCONNECTED  
  D NEMO.In Service Main::connect_cb(): finished handling CONNECT request due to error = Failed to parse response - malformed string  
  D NEMO.service says: CONNECT Failure: error_msg: 'Failed to parse response - malformed string', error_code: '-1'  
  D NEMO.In Connecting task activity::onCCCError(): Failed to parse response - malformed string  
  D NEMO.In BaseActivity::onCCCError(): got error  
  **E NEMO.E 01:03:33.160 e076490 kmp: value is too large :om_domain_name** (domain0.local;domain1.local;domain2.local;domain3.local;domain4.local;domain5.local;domain6.local;domain7.local;domain8.local;domain9.local;domain10.local;domain11.local;domain12.local;domain13.local;domain14.local;domain15.local;domain16.local;domain17.lo...)  
  E NEMO.E 01:03:33.161 e076490 kmp failed  
  E NEMO.E 01:03:33.161 e076490 iterate: ccc_iter failed: Failed to parse response - malformed string (508)  
  E NEMO.E 01:03:33.161 e076490 iterate: set error: Failed to parse response - malformed string  
  E NEMO.E 01:03:33.161 e076490 ccchl_connect: iterate failed

## Cause

For Capsule Connect on both iOS and Android there was no limit on the DNS Suffix that could be added, however after 255 characters the client produces an error.

## Solution

This solution requires authentication. Please log in to view the full solution.

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