> Source: [sk136153](https://support.checkpoint.com/results/sk/sk136153)

# sk136153 - Capsule VPN remains in "Connecting..." state

| Property | Value |
|----------|-------|
| Solution ID | sk136153 |
| Date Created | 2018-09-24 |
| Last Modified | 2018-10-03 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | macOS, Android |
| Platform | Mobile Devices |

## Symptoms

- * Capsule VPN remains in "Connecting..." state
* Security Logs show that the user logged in and then immediately logged out.
* *logfile1.txt* from the Capsule VPN Client:  
  D NEMO.D setting: dns-search=domain1.com;domain2.com  
  E NEMO.E ipsec_conf_parse: bad line ';domain3.com'  
  E NEMO.E ipsec_main: initial conf failed
* *vpnd.elg* from the gateway:  
  \[vpnd\]@hostname\[DATE\] CCCKMP_state::OM_on_bind: called CCCKMP_state::OM_on_bind: domain_name domain1.com;domain2.com ;domain3.com  
  CCCKMP_state::OM_on_bind: reason - chosen from the IP pool ...  
  \[vpnd\]@hostname\[DATE\]\[ccc_core\] setResponse: Response Header + Data: (CCCserverResponse  
  ... :ResponseData (  
  ... :om_addr (HEXCODE)  
  :om_subnet_mask (HEXCODE)  
  :om_nbns0 (HEXCODE)  
  :om_nbns1 (HEXCODE)  
  :om_nbns2 (HEXCODE)  
  :om_dns0 (HEXCODE)  
  :om_dns1 (HEXCODE)  
  :om_dns2 (HEXCODE)  
  :om_domain_name ("domain1.com;domain2.com ;domain3.com")  
  ...  
  )  
  )  
  \[vpnd\]@hostname\[DATE\]\[ccc_core\] setResponse: Setting return code to: 0 ...  
  \[vpnd\]@hostname\[DATE\]\[ANY\] Exception: Failed to update office mode IP and session timeout  
  \[vpnd\]@hostname\[DATE\]\[SESSION_UTILS_ApiC\] \[CVPN_ERROR\] update_om_ip_and_session_timeout: Exception thrown: Failed to update office mode IP and session timeout  
  \[vpnd\]@hostname\[DATE\] update_om_in_login_info: Failed to update office mode ip and session timeout in SIS

## Cause

**A Unix newline was inserted in the DNS Suffix.**

Windows treats this as a null character and is ignored.

![](https://sc1.checkpoint.com/sc//SolutionsStatics/NEW_SK_NOID1536732076232/IncorrectDomain-blur1809112317.PNG)

## Solution

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