> Source: [sk136132](https://support.checkpoint.com/results/sk/sk136132)

# sk136132 - After uninstall of Endpoint Security VPN client, Windows PC no longer shows any output from ipconfig, even though Network Adapters are shown in Device Manager

| Property | Value |
|----------|-------|
| Solution ID | sk136132 |
| Date Created | 2018-09-23 |
| Last Modified | 2019-05-01 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * After the uninstall of the Endpoint Security VPN client, the Windows PC no longer shows any output from *ipconfig*, even though the Network Adapters are shown in Device Manager.
* Windows PC can no longer access the network.
* Output of *driverquery /v /FO list* still shows Check Point driver installed.

## Cause

During the uninstall process, there is another security software on the device that is restricting/revoking permission to complete the uninstall process of the involved drivers and registry keys:

Uninstalling...

Failed to uninstall AC30BFB5-834B-46d2-B912-6CE71684EB2D.  
InstallAddiotionalFile: Failed to delete C:\\WINDOWS\\system32\\DRIVERS\\vsconfig.xml: 2  
return value: 80070005

## Solution

**This is not a Check Point issue.**

**Error code 80070005 is a notice of a permission issue.**

Another security software is restricting or revoking privileges to uninstall and/or alter registry keys.

**Consulting the additional software vendor is the best solution.**

For this specific service request - the cause was due to Trend Micro Office Scan.

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