> Source: [sk134533](https://support.checkpoint.com/results/sk/sk134533)

# sk134533 - Preboot customized image does not work

| Property | Value |
|----------|-------|
| Solution ID | sk134533 |
| Date Created | 2018-08-17 |
| Last Modified | 2023-08-09 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- Custom preboot background images are not working.

## Cause

Client settings policy is a user based, while FDE is a machine based.

## Solution

This problem was fixed. The fix is included in:

* **Endpoint Security Client E80.88**

Check Point recommends to always [upgrade to the most recent version](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk117536&partition=General&product=Endpoint).  

For earlier versions, [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue - improved Endpoint Security Client package.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk90445) file from the Endpoint Security Client involved in the case.

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