> Source: [sk134313](https://support.checkpoint.com/results/sk/sk134313)

# sk134313 - Identity Agent "Machine Identity" state "Not Active" after Windows 10 reboot

| Property | Value |
|----------|-------|
| Solution ID | sk134313 |
| Date Created | 2018-08-17 |
| Last Modified | 2019-07-01 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * "Machine Identity" in "Not Active" state following a reboot of Windows 10.

* "Machine Identity" in working state after install of Identity Agent.

* In file ia_client.log:  

  `
  [PID]@hostname[DATE TIME] [MachineKrbAuth (NAC::IS::TD::Events)] NAC::CLIENT::AUTH::MachineKrbAuthenticator::isServiceActive: service isn't active error:234`  
  `
  [PID]@hostname[DATE TIME] [StatusReported (NAC::IS::TD::Events)] NAC::CLIENT::StatusReporter::setItemStatusString: set Not active`  
  `
  [PID]@hostname[DATE TIME] [MachineKrbAuth (NAC::IS::TD::Events)] NAC::CLIENT::AUTH::MachineKrbAuthenticator::canAuthenticate: Machine kerberos auth is disabled`  
  `
  [PID]@hostname[DATE TIME] [Authentication Manager (NAC::IS::TD::Events)] NAC::CLIENT::AUTH::AuthenticationGroup::checkCanAuthenticate: Authenticator Kerberos can authenticate: 0`  
  `
  [PID]@hostname[DATE TIME] [Authentication Manager (NAC::IS::TD::Events)] NAC::CLIENT::AUTH::AuthenticationGroup::checkCanAuthenticate: Can auth: 0. Can auth manually: 0. not_managed_set: 0 - skipping authenticator!`  
  `
  [PID]@hostname[DATE TIME] [Authentication Manager (NAC::IS::TD::Events)] NAC::CLIENT::AUTH::AuthenticationGroup::authenticate: Group MachineAuthMethods, we can't authenticate no authenticators or all failed`  
  `
  [PID]@hostname[DATE TIME] [AuthenticationManager (NAC::IS::TD::Events)] NAC::CLIENT::AUTH::AuthenticationManager::finishedLastAuthentication: Authentication group MachineAuthMethods called with authentication status 1`

* In the machine Authentication Log:  

  `
  [PID]@hostname[DATE TIME] [MadService (NAC::IS::TD::Events)] ControlHandler: service interogation was received. updating service status to current state`  
  `
  [PID]@hostname[DATE TIME] [MadService (NAC::IS::TD::Events)] ControlHandler: control handler was called with request 4`  
  `
  [PID]@hostname[DATE TIME] [MadService (NAC::IS::TD::Events)] ControlHandler: service interogation was received. updating service status to current state`  
  `
  [PID]@hostname[DATE TIME] [MadService (NAC::IS::TD::Events)] ControlHandler: control handler was called with request 4`  
  `
  [PID]@hostname[DATE TIME] [MadService (NAC::IS::TD::Events)] ControlHandler: service interogation was received. updating service status to current state`  
  `
  [PID]@hostname[DATE TIME] [MadService (NAC::IS::TD::Events)] ControlHandler: control handler was called with request 4`

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