> Source: [sk134232](https://support.checkpoint.com/results/sk/sk134232)

# sk134232 - "Error while processing the request" error message, when after user's password expires and password change after expiration enabled, connection to portal fails

| Property | Value |
|----------|-------|
| Solution ID | sk134232 |
| Date Created | 2018-08-27 |
| Last Modified | 2018-08-30 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * When a user's password expires and [password change after expiration](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk89841&partition=Advanced&product=Mobile) is enabled, it takes long time for the portal to respond eventually failing with error message:   
  `"Error while processing the request"`

  <br />

  <br />

* *cvpnd* process crash occurs after several minutes during which the gateway attempts to connect to an LDAP server to change the password.
* LDAP Account unit contains several servers, when the user types a new password all LDAP account units becomes unavailable.

## Solution

This solution requires authentication. Please log in to view the full solution.

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