> Source: [sk133872](https://support.checkpoint.com/results/sk/sk133872)

# sk133872 - Unable to discard / disconnect a session in SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk133872 |
| Date Created | 2018-08-19 |
| Last Modified | 2026-02-02 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- Several old sessions are shown in the **sessions** tab in SmartConsole, but when the user tries to right-click and delete a session, the only option is a grayed out **disconnect**.

## Cause

The session is stuck, or the user was deleted in the past but the session remained.

## Solution

This solution requires authentication. Please log in to view the full solution.

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