> Source: [sk133273](https://support.checkpoint.com/results/sk/sk133273)

# sk133273 - An administrator fails to log in with SmartConsole after another user was configured in SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk133273 |
| Date Created | 2018-07-31 |
| Last Modified | 2020-10-21 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- An administrator fails to log in with SmartConsole after another user was configured in SmartConsole on the R80.20 M1 Management Server.

## Cause

The new user was configured in SmartConsole with a username identical to the administrator's username and the session was published.

## Solution

This solution requires authentication. Please log in to view the full solution.

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