> Source: [sk133175](https://support.checkpoint.com/results/sk/sk133175)

# sk133175 - IPS update fails

| Property | Value |
|----------|-------|
| Solution ID | sk133175 |
| Date Created | 2018-07-30 |
| Last Modified | 2022-03-14 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * IPS update fails on a connectivity error.
* FWM error shows:   

  ```
  
  [MDS 25364 3591355280]@Provider-EH1[30 Jul 13:05:05] [INFO] user_downloads_approval: entered function.
  [MDS 25364 3591355280]@Provider-EH1[30 Jul 13:05:05] [INFO] user_downloads_uploads_approval_db_obj: entered function with [allow_download_content]
  [MDS 25364 3591355280]@Provider-EH1[30 Jul 13:05:05] [INFO] get_database_object: entered function.
  [MDS 25364 3591355280]@Provider-EH1[30 Jul 13:05:05] [INFO] get_database_object: discovered mds context, getting global properties.
  [MDS 25364 3591355280]@Provider-EH1[30 Jul 13:05:05] [INFO] user_downloads_uploads_approval_db_obj: Found NOT APPROVED.
  [MDS 25364 3591355280]@Provider-EH1[30 Jul 13:05:05] [INFO] user_downloads_uploads_approval_db_obj: Returning 0
  [MDS 25364 3591355280]@Provider-EH1[30 Jul 13:05:05] [ERROR] http_transmission_mode_check: download operations aren't approved by the user. Please check your configuration
  [MDS 25364 3591355280]@Provider-EH1[30 Jul 13:05:05] FDT_get_data: http_client_get_mainloop returned: 17
  ```

## Cause

Case 1:  

* The value in *allow_download_content* under objects_5_0.C is set to **false**.

Case 2:  

* The value in HKLM_registry.data is set to **0**.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

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