> Source: [sk133075](https://support.checkpoint.com/results/sk/sk133075)

# sk133075 - "Error loading tab Error: TimeOut, An operation timed out" when opening a new tab in the Logs & Monitor section of SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk133075 |
| Date Created | 2018-08-09 |
| Last Modified | 2026-02-25 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * When opening a new tab in the **Logs \& Monitor** section of R80.10 SmartConsole, the following error appears:

  `
  "Error loading tab`  
  `
  Error: TimeOut, An operation timed out"
  `


  ![](https://sc1.checkpoint.com/sc//SolutionsStatics/sk133075/new tab error1808122330.png)
* SmartView is inaccessible.

* Gaia Portal inaccessible.

## Cause

The Security Gateway is blocking traffic from SSL Port 443.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

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