> Source: [sk132993](https://support.checkpoint.com/results/sk/sk132993)

# sk132993 - Unable to launch Domain Management server GUI from Multi-Domain Management server GUI

| Property | Value |
|----------|-------|
| Solution ID | sk132993 |
| Date Created | 2018-07-26 |
| Last Modified | 2025-07-31 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server |
| Versions | R81 (EOS), R81.10 (EOS), R81.20, R82 |
| OS | Gaia |

## Symptoms

- * Unable to launch Domain Management server GUI from Multi-Domain Management server GUI.

* Login directly to the Domain Management Server is working.

* Installing the hotfix in [sk123095](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk123095) does not resolve the issue.

* Similar logs are found in the cpm.elg file:  
  ` -[Date/Time] INFO coresvc.internal.SsoManagerImpl [qtp-76333923-108942]: sending SSO request from domain uid a0eebc99-afed-4ef8-bb6d-fedfedfedfed to ip X.X.X.X`  

  ` [Date/Time] DEBUG coresvc.internal.SsoManagerImpl [qtp-76333923-108942]: Destination domain ip=X.X.X.X`  
  ` [Date/Time] DEBUG coresvc.internal.SsoManagerImpl [qtp-76333923-108942]: Checking fwm for result. Attempts left: 30`  
  ` [Date/Time] DEBUG coresvc.internal.SsoManagerImpl [qtp-76333923-108942]: getSsoTokenForCmaResult returned, generated SSO token for session id vHRay6arn2Irf9fJBvlaxagJYUj_-ZbUPIITNw3pz-0`  
  ` [Date/Time] DEBUG coresvc.internal.SsoManagerImpl [qtp-76333923-108942]: generated SSO token for session id vHRay6arn2Irf9fJBvlaxagJYUj_-ZbUPIITNw3pz-0'`

* The following error is seen repeatedly in cpm.elg file:  

  ` [Date/Time] DEBUG web_services.internal.WsFaultInterceptor [qtp-307913115-641]: intercepted exception com.checkpoint.web_services.faults.ValidationRemoteFault: A blocking validation error was found: More than one object named 'gInternalCA_of_fwmgmt1' exists.`

* Following error is seen in the mds.elg file:  
  ` [Date/Time] - Failed to update remote server with object 'gInternalCA_of_fwmgmt1'`

* cpm=# select name,objid,deleted,dlesession,editingsession,opid from dleobjectderef_data where name ilike 'gInternal%'; it will show duplicated entry with same objid for CMAs (TM-45240)

## Cause

SSO token retrieved from CMA was empty.

## Solution

This solution requires authentication. Please log in to view the full solution.

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