> Source: [sk132752](https://support.checkpoint.com/results/sk/sk132752)

# sk132752 - "SmartLog is inactive or unreachable" error when launching SmartLog from CMA

| Property | Value |
|----------|-------|
| Solution ID | sk132752 |
| Date Created | 2018-07-25 |
| Last Modified | 2020-02-25 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server, Logging & Status |
| Versions | R82.10, R82.10, R81.20, R82, R82.20, R82.20, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * Using SmartDomain Manager when launching the SmartLog from any CMA will result in this error:  
  "SmartLog is Inactive or unreachable."
* `# ps aux | grep smartlog*` shows that the Smartlog process is not active.
* Trying to start the service with or without debug mode results:  

  ```
  
  [Expert@INB-CP-MDM-GLB:0]# ./smartlog_server -d	
  terminate called after throwing an instance of 'boost::filesystem3::filesystem_error' 
  what():  boost::filesystem::create_directory: File exists: "log"
  Aborted (core dumped)
  ```

* The content of *$SMARTLOGDIR* shows:

  ```
  
          # ls -lha
  	total 20M
  	drwxrwx---  9 admin bin    4.0K Apr 24 08:49 .
  	drwxr-xr-x 37 admin root   4.0K Apr 24 08:52 ..
  	drwx------  3 admin config 4.0K Jul 20  2016 CPMICache
  	drwxrwx---  2 admin bin    4.0K Jul 20  2016 CPinstall
  	drwxrwx---  2 admin bin    4.0K Jul 20  2016 bin
  	drwxrwx---  4 admin bin    4.0K Dec 15  2016 conf
  	-rwxrwx---  1 admin bin    1.4M Apr 30  2015 cpopenssl
  	lrwxrwxrwx  1 admin config   32 Jul 30  2017 data -> /var/log/opt/CPSmartLog-R77                                                                                                                        /data
  	drwxrwx---  2 admin bin    4.0K Jul 20  2016 html
  	lrwxrwxrwx  1 admin config   31 Jul 30  2017 log -> /var/log/opt/CPSmartLog-R77/                                                                                                                              log
  	-rwxrwx---  1 admin bin    7.8K Apr 30  2015 openssl.cnf
  	-rwxrwx---  1 admin bin    3.5M Apr 30  2015 opsec_pull_cert
  	drwxrwx---  4 admin bin    4.0K Jul 20  2016 python
  	-rwxrwx---  1 admin root    15M Apr 24 08:49 smartlog_server
  	-rw-rw----  1 admin config  505 Jul 20  2016 smartlog_settings.txt
  	drwxrwxr-x  2 admin config 4.0K Jul 30  2017 tmp
  
  ```

* Following the SYMLINKS: `# cd /var/log/opt`:

  ```
  
          # ls -lha
  	total 20K
  	drwxrwx---  5 admin root   4.0K Apr 23 16:18 .
  	drwxr-xr-x 22 admin root   4.0K Jul 18 10:18 ..
  	drwxrwxr-x  3 admin config 4.0K Jul 20  2016 CPmds-R77
  	drwxrwx---  3 admin root   4.0K Apr 24 15:14 CPshrd-R77
  	drwxrwx---  3 admin root   4.0K Jul 20  2016 CPsuite-R77
  ```

  The directory CPSmartLog-R77 does not exist which also means that the 2 SYMLINKS are invalid since the directory is nonexistent.

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