> Source: [sk132432](https://support.checkpoint.com/results/sk/sk132432)

# sk132432 - Unable to access legacy SmartDashboard in R80.x Security Management

| Property | Value |
|----------|-------|
| Solution ID | sk132432 |
| Date Created | 2018-07-22 |
| Last Modified | 2018-10-19 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R82.20, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Unable to access legacy SmartDashboard in R80.x Security Management.
* Clicking "Discard" on the popup message doesn't fix the issue, only closes the GUI, May give you an error "show connection cannot be established another GUI Client is already connected"
* Performing *cpstop* ; *cpstart* does not release the lock.
* Rebooting the Security Management Server does not release the lock.

## Cause

Additional content is not available as an Administrator has acquired the lock needed to view it in read/write mode.

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1532128003639/Legacy Dashboard Lock1807201619.png)

A sudden disconnect of a GUI admin can cause the lock to remain, even though SmartConsole states otherwise.

## Solution

This solution requires authentication. Please log in to view the full solution.

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