> Source: [sk132312](https://support.checkpoint.com/results/sk/sk132312)

# sk132312 - Mobile Access portal configured but cannot reach it

| Property | Value |
|----------|-------|
| Solution ID | sk132312 |
| Date Created | 2018-07-23 |
| Last Modified | 2018-07-26 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Mobile Access portal configured but cannot reach it.
* *CVPND* process does not start up.
* *$CVPNDIR/log/cvpnd.elg* shows the following message repeatedly: "Exception: Could not get data for realm: 'ssl_vpn' - CVPND aborting".

## Cause

The MAB Gateway has two-factor authentication configured, but the second authentication method is invalid.

## Solution

This solution requires authentication. Please log in to view the full solution.

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