> Source: [sk132292](https://support.checkpoint.com/results/sk/sk132292)

# sk132292 - Cannot open PDF or Office documents when Capsule Docs is installed

| Property | Value |
|----------|-------|
| Solution ID | sk132292 |
| Date Created | 2018-07-19 |
| Last Modified | 2023-08-09 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- The user is not able to open Office or PDF documents when Capsule Docs is installed.

## Cause

The machine has been updated to Symantec Endpoint Protection v14, which has a new feature called Exploit Mitigation. This feature is incompatible with Capsule Docs.

## Solution

Disable the Exploit Mitigation function in Symantec Endpoint Protection v14.

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