> Source: [sk131553](https://support.checkpoint.com/results/sk/sk131553)

# sk131553 - "Problems have occurred during search ; Internal server error" on all Domain management Servers, works correctly on Multi-Domain Management level and MLM/CLM

| Property | Value |
|----------|-------|
| Solution ID | sk131553 |
| Date Created | 2018-08-09 |
| Last Modified | 2021-11-25 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server, Logging & Status |
| Versions | R82.10, R82.10, R81.20, R82, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * After an upgrade to R80.x, the following error appears on all Domain Management Servers: `"Problems have occurred during search ; Internal server error"`.

* Referring to [sk123593](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk123593), the user has made sure that the parameter "hosted_by_mds" has been set with the correct Multi-Domain Management Server Host name.

* RFL.log reflect below errors:   
  `
  [DATE TIME] ERROR [pool-1-thread-161] com.checkpoint.rfl.exceptions.RFLInternalException.LogErrorMessageWithIncidentId:34 - incident [85c87907-e724-42a7-9d6a-81e7590460a9]: Got empty response from log indexer for SLResolver request
  `  
  `
  [DATE TIME] ERROR [pool-1-thread-161] com.checkpoint.rfl.exceptions.RFLExceptionUtils.getRFLErrorResponseFromRFLException:34 - com.checkpoint.rfl.exceptions.RFLInternalException
  `  
  `
  at com.checkpoint.resolver.SLResolver.processResolvedResponse_aroundBody0(SLResolver.java:75)
  `  
  `
  at com.checkpoint.resolver.SLResolver$AjcClosure1.run(SLResolver.java:1)
  `  
  `
  at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)
  `  
  `
  [DATE TIME] ERROR [pool-1-thread-161] com.checkpoint.rfl.exceptions.RFLExceptionUtils.Log:16 - An error occurred:
  `  
  `
  [DATE TIME] ERROR [pool-1-thread-161] com.checkpoint.rfl.exceptions.RFLExceptionUtils.Log:20 - Error code: [INTERNAL_ERROR]
  `  
  `
  [DATE TIME] ERROR [pool-1-thread-161] com.checkpoint.rfl.exceptions.RFLExceptionUtils.Log:38 - Error message: [Internal server error]
  `  
  `
  [DATE TIME] [pool-1-thread-161] com.checkpoint.rfl.exceptions.RFLExceptionUtils.getRFLErrorResponseFromRFLException:32 - Internal error exception. Incident id: [85c87907-e724-42a7-9d6a-81e7590460a9]
  `

## Cause

The Multi-Domain Management Server object exists on the global Domain with same name, *ip* and *sic_name*.

To verify this, review the *$RTDIR/conf/solrConnectionConfig.xml* file and check if the Multi-Domain Management Server IP address and its object appear **twice.**

## Solution

This solution requires authentication. Please log in to view the full solution.

---

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