> Source: [sk131174](https://support.checkpoint.com/results/sk/sk131174)

# sk131174 - Endpoint Security Client cannot connect to Endpoint Security Server if Windows User Name created in Korean

| Property | Value |
|----------|-------|
| Solution ID | sk131174 |
| Date Created | 2018-07-05 |
| Last Modified | 2023-08-09 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- * Endpoint Security Client cannot connect to Endpoint Security Server if Windows User Name created in Korean. Endpoint Security Client is in Disconnected state.  

* Client *%DADIR%\\logs\\cpda.log* contains errors like these:  

  ---ERROR--- No server configured (CServerList::getServer)  
  ---ERROR--- No server in server list (CDAConfig::useFirstCPAsCurrent)  
  ---ERROR--- No server configured (CServerList::getServer)  
  ---ERROR--- No server in server list (CDAConfig::getCurrentCP)  
  Startup: Checking if UpdateRegister in needed (CDA::threadMethod)  
  ---ERROR--- Failed to query reg value: PrevInstIsReimageMode (g_getRegIsReImage)  
  ---ERROR--- Failed to get old image sid from reg (g_getRegOldRegistartionSid)

## Cause

EPSInstaller does not support Korean locale.

## Solution

This problem was fixed. The fix is included in:

* **[Endpoint Security Client E80.86](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk133172&partition=General&product=Endpoint)**

Check Point recommends to always [upgrade to the most recent version](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk117536&partition=General&product=Endpoint).  

For earlier versions, [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue - improved Endpoint Security Client package.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk90445) file from the Endpoint Security Client involved in the case.

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