> Source: [sk130913](https://support.checkpoint.com/results/sk/sk130913)

# sk130913 - Opening trusted CA window cause SmartConsole to stop working

| Property | Value |
|----------|-------|
| Solution ID | sk130913 |
| Date Created | 2018-07-05 |
| Last Modified | 2024-03-24 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R81.10 (EOS), R81.10 (EOS) |

## Symptoms

- * Opening Trusted CAs in HTTPS Inspection cause SmartDashboard/SmartConsole to stop working and prompt with the following error message:
  `An error has occurred: CDleException Exception:`  
  `
  Error code: 3 (Bad arguments)`  
  `
  User Message: Internal consistency error`  
  `
  Debug Message: CDleDataIndex::addData - ERROR: Trying to add an existing entry to the index: `  
  `{12345678-1234-1234-1234-12345678910}`  
  `
  File Name: CDleException.cpp`  
  `
  Line number: 538`  
  `
  Inner: NONE`

* First opening will cause: An error has occurred: CDleException Exception: Error Code: 3 (Bad arguments) User Message: Internal consistency error Debug Message: CDledataIndex::addData -Error:trying to add an existing entry to the index: {uuid} File Name: CDleException.cpp Line number: X Inner: NONE Details Clicking ok throws : Check Point SmartDashboard has experienced as serious problem and must close immediately.... and points to a fwpolicy.exe core file

## Cause

There are duplicate references to CAs on Recommended profile trusted_ca_certs.

## Solution

This solution requires authentication. Please log in to view the full solution.

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