> Source: [sk130792](https://support.checkpoint.com/results/sk/sk130792)

# sk130792 - "Update operation failed" error when trying to delete Security Gateway object from a VPN community

| Property | Value |
|----------|-------|
| Solution ID | sk130792 |
| Date Created | 2018-06-29 |
| Last Modified | 2025-02-13 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R82.10, R82.20, R82, R81.20 |

## Symptoms

- * After deleting Security Gateway object from a VPN community and publishing the change, an error message is received:  

  ` "Update operation failed"`

* Error "update operation failed" when trying to change pre-shared key in VPN community

## Cause

There is a "problematic" shared secret configuration on a VPN object - the database contains objects that are not valid.

## Solution

Perform #cpstop;cpstart on Management server to resolve the issue.

Also this problem was fixed. The fix is included in:

* Check Point [R80.10 Jumbo HF Take_121](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380) and above

Check Point recommends to always [upgrade to the most recent version](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk97426&partition=General&product=All%22)

For **other [supported](http://www.checkpoint.com/support-services/support-life-cycle-policy/index.html) versions** , Check Point can supply a **Hotfix** . [Contact Check Point Support](http://www.checkpoint.com/services/contact/index.html) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) from the Security Management Server and Security Gateways involved in the case.

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