> Source: [sk130774](https://support.checkpoint.com/results/sk/sk130774)

# sk130774 - Missing logs / Query failed on SmartLog / Security Management environment with NAT

| Property | Value |
|----------|-------|
| Solution ID | sk130774 |
| Date Created | 2018-07-19 |
| Last Modified | 2020-03-09 |
| Technical Level | Advanced |
| Products | Logging & Status |
| Versions | R82.10, R82.x, R82.20, R81.20, R82 |

## Symptoms

- * Missing logs / Query failed on SmartLog / Security Management in a single Domain environment with NAT.
* Connected to SmartLog from any device, not necessarily connected to the management, queries fail with `"No log servers are available"`, or with a warning that some log servers are unavailable.
* The Security Management has a check point host object with the management's NAT IP address. The dummy object does not have SIC, it was created in order to solve a NAT problem.

## Cause

The log server configuration file may miss some log servers from the list.

This is due to the fact that log_indexer is failing to parse the object names because dbsync has created the objects without the management's name as a prefix. This happens because the published worksessions are arriving to dbsync from the dummy object's IP.

## Solution

This solution requires authentication. Please log in to view the full solution.

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