> Source: [sk130632](https://support.checkpoint.com/results/sk/sk130632)

# sk130632 - New "Logs and Events" tab in Logs & Monitor is stuck on "Loading SmartView..." and users cannot login to SmartView

| Property | Value |
|----------|-------|
| Solution ID | sk130632 |
| Date Created | 2018-07-08 |
| Last Modified | 2025-11-23 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R81 (EOS) |

## Symptoms

- * The "Logs and Events" tab in **Logs \& Monitor** is stuck on "Loading SmartView...".  

* The `$RTDIR/log/smartview.log` file shows:  

  `
  ERROR xxxx [xxxx] (ControllerFactory.java:2) - Failed to create Static Controller instance from uid: {C8A40415-E41E-4A9E-98D5-478B8A408688}`  
  `
  ERROR xxxx [xxxx] (LoginApplicationPresenter.java:152) - Initialization failed`  
  `
  INFO xxxx [xxxx] (IconDialog.java:140) - IconDialog: The Message: dialog-icon-error Initialization failed error ref id: EF03E4E1`  
  `
  INFO xxxx [xxxx] (IconDialog.java:140) - IconDialog: The Message: dialog-icon-error Initialization failed error ref id: EF03E4E1`  
  `
  ERROR xxxx [xxxx] (AbstractApplication.java:215) - error ref id: EF03E4E1, Initialization failed`  
  `
  java.lang.NullPointerException`  

* Existing users can log into SmartView WebUI, but newly created users can't log in, receiving   
  `
  Initialization failed`  
  `
  error ref id: AB3EFE8E`  

* In SmartWebConsole The "Logs \& Events" pane is empty, and no logs are displayed.

## Cause

The SmartView database is corrupted.

<br />

## Solution

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