> Source: [sk130213](https://support.checkpoint.com/results/sk/sk130213)

# sk130213 - "Authentication to Server Failed" error after upgrade from R77.X to R80.X

| Property | Value |
|----------|-------|
| Solution ID | sk130213 |
| Date Created | 2018-06-22 |
| Last Modified | 2018-12-29 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server |
| Versions | R82.10, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- * "Authentication to Server Failed" error after upgrade from R77.X to R80.X for user with "Multi-Domain Super" profile permissions, when log in to CMA's SmartConsole via the MDS smartConsole.

* FWM debug outputs on CMA level shows:

  ```
  
  GetUserPermissions: Administrator USERNAME not found
  cma_FwmTicketGetPermissionsCB> Error: in cma_getAllUserPermissions for USERNAME
  authenticate_ticket: pfnFwmTicketGetPermissionsCB function failed
  fwm_cpmi_auth_handler: Failed to authenticate due to wrong ticket
  BCGetUniqueCookie: failed to find session cookie
  ```

* MDS debug outputs on MDS level shows:

  ```
  
  FATAL: Failed to get object admin_permissions_profiles Read_Write_All_Profile
  CCkpDbObjectsCWsRemoteImpl::getObject: Fault returned from remote server: SOAP 1.1 fault: SOAP-ENV:Server[no subcode]
  "Object not found"
  Detail: 
  CCkpDbObjectsCWsRemoteImpl::getObject: object Read_Write_All_Profile from table admin_permissions_profiles was not found
  CCkpSqlWsRemoteTableImpl::Get: could not get object Read_Write_All_Profile from table admin_permissions_profiles
  CCkpTable::GetByContext: Failed to get object Read_Write_All_Profile with err 0x800415a1 (Object Not Found)
  mds_getalluserpermissions> Failed to find profile Read_Write_All_Profile
  ```

## Cause

Legacy (R77.x) permissions profile of "*Read_Write_All_Profile*" was deleted during upgrade.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content