> Source: [sk129692](https://support.checkpoint.com/results/sk/sk129692)

# sk129692 - "Silent update still not finished exiting on timeout" error during import/restore

| Property | Value |
|----------|-------|
| Solution ID | sk129692 |
| Date Created | 2018-11-03 |
| Last Modified | 2021-01-11 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server |
| Versions | R82.10, R81.20, R82, R82.20 |

## Symptoms

- "`Silent update still not finished exiting on timeout`" error message during import of an export file.

## Cause

The import script is attempting to update IPS but timing out

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content