> Source: [sk129552](https://support.checkpoint.com/results/sk/sk129552)

# sk129552 - Deletion of authorized preboot user is not propagated to client machines

| Property | Value |
|----------|-------|
| Solution ID | sk129552 |
| Date Created | 2018-06-19 |
| Last Modified | 2021-02-08 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | R81 (EOS) |
| OS | Windows, Gaia |

## Symptoms

- Deletion of one of the authorized preboot users is not propagated to client machines until you run *cpstop* and *cpstart* on the Endpoint Security Management Server.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management involved in the case.

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