> Source: [sk129292](https://support.checkpoint.com/results/sk/sk129292)

# sk129292 - "Internal error occurred during the verification process" error during policy verification process

| Property | Value |
|----------|-------|
| Solution ID | sk129292 |
| Date Created | 2018-06-12 |
| Last Modified | 2023-06-26 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * The following error appears during the policy verification process (the server is R80 and above): `"Internal error occurred during the verification process"`
* fwm debug shows the following error:

  ```
  
  [FWM PID ...]@HostName[Date Time] Failed to create connectra_rulenums.html.
  [FWM PID ...]@HostName[Date Time]  'GenerateUnifiedRulebase' failed. See previous error messages.
  [FWM PID ...]@HostName[Date Time]  Failed to perform conversion by converter '{8FE5BE9B-E205-4CA5-85A0-4F089D8E4CD5}'.
  ```

## Cause

An incorrect symbolic link in the file leads to **connectra_rulenums.html**.

The symbolic link leads to a folder in R77 instead of R80.10.

## Solution

This solution requires authentication. Please log in to view the full solution.

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