> Source: [sk127953](https://support.checkpoint.com/results/sk/sk127953)

# sk127953 - Log does not show some users  when logging in from Citrix Server, on which MUH Client for Identity Awareness installed

| Property | Value |
|----------|-------|
| Solution ID | sk127953 |
| Date Created | 2018-06-03 |
| Last Modified | 2024-04-17 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.10 (EOS), R81 (EOS) |

## Symptoms

- * Log does not show some users when logging in from Citrix Server, on which MUH Client for Identity Awareness is installed.
* Terminal Server Identity Agent is installed on the Citrix Server and `'pdp connections ts' ` shows Citrix Server IP address.   
  `pdp monitor client_type "Terminal Server Identity Agent" ` shows no output.
* Identity Agent status shows "connected".
* ia_client.log file shows the following error:  

  ` :ResponseData (
  `  
  `:ReturnCode (1)
  `  
  `:ErrorDesc ("no shared secret provided")
  `  
  `)
  `

## Cause

Pre-shared secret on the Identity Agent is empty or wrong.

## Solution

Enter the pre-shared secret on the Identity Agent again and re-establish the connection. (This will require reboot of the Citrix Server.)

---

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