> Source: [sk127572](https://support.checkpoint.com/results/sk/sk127572)

# sk127572 - "Authentication to server failed" message when logging into SmartConsole with administrator credentials

| Property | Value |
|----------|-------|
| Solution ID | sk127572 |
| Date Created | 2018-07-13 |
| Last Modified | 2022-10-20 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- When the user logs into SmartConsole with administrator credentials, the following message appears:   
`"Authentication to server failed"`   
**Note**: The user is able to successfully log into Gaia portal and a ssh session with administrator credentials.

## Solution

This solution requires authentication. Please log in to view the full solution.

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