> Source: [sk127212](https://support.checkpoint.com/results/sk/sk127212)

# sk127212 - SmartConsole fails to install

| Property | Value |
|----------|-------|
| Solution ID | sk127212 |
| Date Created | 2018-05-24 |
| Last Modified | 2019-06-13 |
| Technical Level | Advanced |
| OS | Windows |

## Symptoms

- * Installation fails and the log file (install_fwgui_Rxx.xx.elg) ends with output similar to this:

  ```
                         
  [5-11-2018 09:54:40] OnInstallingFile: File=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.10\PROGRAM\SmartLogControl.dll
  [5-11-2018 09:54:40] OnAbort: Installation aborted.
  [5-11-2018 09:54:40] WriteProgressBarValuesToRegistry...
  [5-11-2018 09:54:40] | SOFTWARE\CheckPoint\Check Point Product Suite\ProgressBar ,percent ,1055 | was set
  [5-11-2018 09:54:40] | SOFTWARE\CheckPoint\Check Point Product Suite\ProgressBar ,status ,failed | was set
  [5-11-2018 09:54:40] | SOFTWARE\CheckPoint\Check Point Product Suite\ProgressBar ,prevStatus ,failed | was set
  [5-11-2018 09:54:40] WriteProgressBarValuesToRegistry - END 
  ```

* Installation "as Administrator" might fail with the same error.

## Cause

**Environment:** The Client machine has 3rd Party security (Anti-Virus/Anti-Bot) software installed

The *dll* file(s) is being locked or denied access by a 3rd Party software installed.

## Solution

This solution requires authentication. Please log in to view the full solution.

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