> Source: [sk127133](https://support.checkpoint.com/results/sk/sk127133)

# sk127133 - SmartConsole freezes while switching the policy packages

| Property | Value |
|----------|-------|
| Solution ID | sk127133 |
| Date Created | 2018-05-16 |
| Last Modified | 2021-06-24 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * When various policy tabs are opened, SmartConsole freezes while switching the policy packages \& tabs
* Rule base navigation with multiple destination objects is not smooth and scrolling up / down jumps to few rules ahead or back!

## Solution

This problem was fixed. The fix is included in:

* [R80.20.M1 Management Feature Release](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk123473)

Check Point recommends to always upgrade to the most recent version ([upgrade Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=184) / [upgrade Multi-Domain Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=166)).

For **other [supported](http://www.checkpoint.com/support-services/support-life-cycle-policy/index.html) versions** , Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue. A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

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