> Source: [sk126852](https://support.checkpoint.com/results/sk/sk126852)

# sk126852 - Multiple Emon errors appear in Endpoint Security Server's message logs

| Property | Value |
|----------|-------|
| Solution ID | sk126852 |
| Date Created | 2018-05-15 |
| Last Modified | 2018-05-15 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.x, R82.20, R82.10, R82, R81.20 |

## Symptoms

- Multiple Emon errors appear in `$UEPMDIR/logs/server_messages.logs`:  

```

TICKET_NUMBER = XXXXXXXX. ADMIN_ID = EMON, ADMIN_NAME = EMON.
 
Single Get command: getUserAndDeviceDataCommand failed.

                at com.checkpoint.uepm.backend.is.infrastructure.TransactionManager.executeSingleGetCommandActual(Unknown Source)

                at com.checkpoint.uepm.backend.is.infrastructure.TransactionManager.executeSingleGetCommand(Unknown Source)

                at com.checkpoint.uepm.backend.is.infrastructure.BackendIsFacadeAbstract.executeGetCommandActual(Unknown Source)

                at com.checkpoint.uepm.backend.is.infrastructure.BackendIsFacadeAbstract.executeGetCommand(Unknown Source)

                at com.checkpoint.uepm.emon.dal.infrastructure.EmonUpdateFacadeUSM.getUserAndDeviceData(Unknown Source)
                at com.checkpoint.uepm.emon.dal.EmonAccessUSM.processAgentLogin(Unknown Source)

                at com.checkpoint.uepm.emon.dal.EmonAccessUSM.processAgentLogin(Unknown Source)

                at com.checkpoint.uepm.emon.dal.EmonAccessUSM$SyncHandler.processSpecificEvent(Unknown Source)

                ... 3 more

Caused by: com.checkpoint.uepm.backend.is.exceptions.CommandException: 

TICKET_NUMBER = XXXXXXXXX. COMMAND_NAME = getUserAndDeviceDataCommand. 

The command failed in EMON DAO.

                at com.checkpoint.uepm.emon.dal.commands.GetUserAndDeviceDataCommand.executeSpecificGet(Unknown Source)

                at com.checkpoint.uepm.emon.dal.commands.GetUserAndDeviceDataCommand.execute(Unknown Source)

                ... 11 more

Caused by: com.checkpoint.uepm.backend.is.exceptions.DaoException: 

TICKET_NUMBER = XXXXXXXXXX. 

EmonDomainUserAndDeviceByDeviceIDAndUserSIDSelect by iBATIS failed.

```

## Cause

There are domain users with identical SIDs.

## Solution

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