> Source: [sk125096](https://support.checkpoint.com/results/sk/sk125096)

# sk125096 - In SMB and Branch Office Appliances, the Anti-Virus blade prevents 3rd-party software clients from connecting to the server

| Property | Value |
|----------|-------|
| Solution ID | sk125096 |
| Date Created | 2018-04-24 |
| Last Modified | 2022-07-24 |
| Technical Level | Advanced |
| Products | Spark Firewall (Locally Managed) |
| Versions | R81.10.X |
| Platform | 1500, 1600, 1800, 910 |

## Symptoms

- When the Anti-Virus blade is on, 3rd-party software clients cannot connect to the server. (This does not occur when the Anti-Virus blade is disabled.)

## Cause

Some third-party software clients have a very low timeout. As a result, the connection resets while the Anti-Virus blade checks the signatures.

## Solution

This solution requires authentication. Please log in to view the full solution.

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