> Source: [sk124932](https://support.checkpoint.com/results/sk/sk124932)

# sk124932 - "Update operation failed" when editing a group of Applications/Sites which are used in a Threat Prevention Exception rule

| Property | Value |
|----------|-------|
| Solution ID | sk124932 |
| Date Created | 2018-04-30 |
| Last Modified | 2025-02-12 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- * "Update operation failed" when editing a group of Applications/Sites which are used in a Threat Prevention Exception rule.
* cpm debugs shows these errors in cpm.elg:  


  `INFO web_services.internal.WsFaultInterceptor [qtp-1508925413-2183]: mapping to remote fault is required`  
  `
  ERROR dleserver.internal.DefaultExceptionMapper [qtp-1508925413-2183]: Internal runtime error`  
  `
  ...`  
  `
  ERROR internal.operation.OperationSvcImpl [qtp-107344306-1889]: caught exception "HV000028: Unexpected exception during isValid call." from class javax.validation.ValidationException`  
  `
  ERROR internal.operation.OperationSvcImpl [qtp-107344306-1889]: caught exception "HV000028: Unexpected exception during isValid call." from class javax.validation.ValidationException`  
  `
  ERROR internal.operation.OperationSvcImpl [qtp-107344306-1889]: caught exception "HV000028: Unexpected exception during isValid call." from class javax.validation.ValidationException`  
  `
  ERROR infrastructure.logging.DefaultExceptionLoggerHandlerImpl [qtp-107344306-1889]: incident [22bae134-0de4-4e20-aaa8-bb7f4c4fb2bf]:`  
  `
  javax.validation.ValidationException: HV000028: Unexpected exception during isValid call.`

## Solution

This problem was fixed. The fix is included in:

* [R80.20.M1 Management Feature Release](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk123473)
* [Jumbo Hotfix Accumulator for R80.10 (R80_10_jumbo_hf)](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380) from Take 121

Check Point recommends to always upgrade to the most recent version ([upgrade Security Gateway](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=435) / [upgrade Cluster](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=428) / [upgrade Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=184) / [upgrade Multi-Domain Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=166)).

For **other [supported](http://www.checkpoint.com/support-services/support-life-cycle-policy/index.html) versions** , Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue. A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content