> Source: [sk124514](https://support.checkpoint.com/results/sk/sk124514)

# sk124514 - 'User unknown' in SmartView Tracker log when connecting to VPN site 

| Property | Value |
|----------|-------|
| Solution ID | sk124514 |
| Date Created | 2018-04-16 |
| Last Modified | 2019-05-07 |
| Technical Level | Advanced |
| OS | Windows |

## Symptoms

- * After upgrading from R77.30 Security Gateway and R77.30 Security Management to R80.10, the user cannot connect to a VPN site.
* SmartView Tracker log shows "user unknown".
* Some of the LDAP queries result in response codes 32 and 11:

  ```
  
  (LDAP_NO_SUCH_OBJECT, https://confluence.atlassian.com/stashkb/ldap-error-code-32-659785640.html):
  [vpnd PID]@...[DATE TIME][CPLDAPSDK] res_errno: 32, res_error: < 0000208D: NameErr: DSID-0310020A, problem 2001 (NO_OBJECT), data 0, best match of:
  'DC=name,DC=sad' >, res_matched: < DC=name,DC=sad >
  
  [vpnd PID]@...[DATE TIME][CPLDAPSDK] server = SNLDC01, SDK Response < code = -11, message = Connect error , Error Message = >
  [vpnd PID]@...[DATE TIME][CPLDAPCL] server = SNLDC01, Connect result = Failed to open connection
  ```

* LDAP fetch fails:

  ```
  
  [vpnd PID]@...[DATE TIME][CPLDAPCL] EntryId = 18 not found in the repository
  [vpnd PID]@...[DATE TIME][CPLDAPCL] CLdapResponse::ScheduledCallToHandler (0xa558128): 
  [vpnd PID]@...[DATE TIME][CPLDAPCL] EntryId = 18 not found in the repository
  ```

## Cause

There is an issue with the parenthesis (") in the user/group names.

## Solution

This solution requires authentication. Please log in to view the full solution.

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