> Source: [sk124172](https://support.checkpoint.com/results/sk/sk124172)

# sk124172 - "Connection timed out during banner exchange" message when connecting via SSH

| Property | Value |
|----------|-------|
| Solution ID | sk124172 |
| Date Created | 2018-04-10 |
| Last Modified | 2018-10-16 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.10, R82.20, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- * "`Connection timed out during banner exchange`" error message when connecting via SSH,
* "`The website declined to show this page`" error message when connecting via WebUI.

## Cause

The client does not have access to the server via WebUI and/or SSH.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content