> Source: [sk123863](https://support.checkpoint.com/results/sk/sk123863)

# sk123863 - Show Package Tool script stops running due to severe error

| Property | Value |
|----------|-------|
| Solution ID | sk123863 |
| Date Created | 2018-04-04 |
| Last Modified | 2019-12-18 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Show Package Tool script stops running with message:

  ```
  
  Script stopped running due to severe error!
  Result file location: show_package-YYYY-MM-DD_TIME.tar.gz
  ```

* show_package-YYY-MM-DD_TIME.elg shows:  

  `Show Package Tool script on R80.10 stops running due to severe error.`  
  `
  [DATE TIME com.checkpoint.mgmt_api.examples.MyLogger.debug()DEBUG]: The parameters that were received: `  
  `
  [DATE TIME com.checkpoint.mgmt_api.examples.MyLogger.debug()DEBUG]: Limit number of object per page: 10`  
  `
  [DATE TIME com.checkpoint.mgmt_api.examples.MyLogger.debug()DEBUG]: Local Ips: [IP1, 127.0.0.1]`  
  `
  [DATE TIME com.checkpoint.mgmt_api.examples.MyLogger.debug()DEBUG]: Login As root: true`  
  `
  [DATE TIME com.checkpoint.mgmt_api.examples.MyLogger.debug()DEBUG]: Login with 'read-only' flag. `  
  `
  [DATE TIME com.checkpoint.mgmt_api.examples.MyLogger.severe()SEVERE]: An error occurred while logging in to the server Error: failed to get string data`  
  `
  [DATE TIME com.checkpoint.mgmt_api.examples.ShowPackageTool.logoutReportAndExit()INFO]: Script stopped running due to severe error!`  
  `
  [DATE TIME com.checkpoint.mgmt_api.examples.ShowPackageTool.logoutReportAndExit()INFO]: dirPath: /home/admin/276dd034-3c8d-4ed5-989b-c625b48734f1`

## Cause

1. The API server was not running when command was started.
2. Syntax used on MDS environment leveraged CMA name rather than CMA IP/Domain name
   * ./web_api_show_package.sh -k \<Package_Name\> -d \<CMA_Name\>

## Solution

This solution requires authentication. Please log in to view the full solution.

---

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