> Source: [sk123852](https://support.checkpoint.com/results/sk/sk123852)

# sk123852 -  Upon performing any action on SmartDashboard, program stops working with error: "Operation Error. If the problem persists, contact Customer Support."

| Property | Value |
|----------|-------|
| Solution ID | sk123852 |
| Date Created | 2018-04-04 |
| Last Modified | 2018-05-14 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82.20, R82, R81.20 |
| OS | Gaia |
| Platform | Azure |

## Symptoms

- * Upon performing any action on SmartDashboard, program stops working with this error:  
  "Operation Error. If the problem persists, contact Customer Support."
* *# top* returns:  
  PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND  
  31983 admin 25 0 28388 10m 8872 R 101 0.1 8509:28 cpca
* Killing *FWD* (father process for *cpca* ) does not help:  
  *#kill -9 (CPCA PID)* `
  #ps aux | grep cpca`  
  `
  admin 8866 0.0 0.0 1744 504 pts/3 S+ 10:42 0:00 grep cpca`  
  `
  admin 31983 13.8 0.0 28388 11120 ? R Feb11 8511:57 cpca` *# top* `
  top - 10:44:22 up 84 days, 16:29, 1 user, load average: 1.11, 1.06, 1.02`  
  `
  Tasks: 160 total, 2 running, 158 sleeping, 0 stopped, 0 zombie`  
  `
  Cpu(s): 7.1%us, 18.0%sy, 0.0%ni, 74.4%id, 0.1%wa, 0.1%hi, 0.3%si, 0.0%st`  
  `
  Mem: 14320404k total, 13145380k used, 1175024k free, 662264k buffers`  
  `
  Swap: 0k total, 0k used, 0k free, 7887712k cached`  
  `
  PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND`  
  ` 
  31983 admin 25 0 28388 10m 8872 R 101 0.1 8513:52 cpca`
* Running Pstack (x4 times) script:  
  *# ./pstack_sym.sh 31983* `
  31983: cpca`  
  `
  (No symbols found)`  
  `
  0xffffe410: ???? (f72c9770, f7009f16)`  
  `
  0x00000000: ???? (0, f789a56c)`  
  `
  0xf723c800: fw_systime + 20 (libOS.so) (8c0f8a0, f789a7e0, 1000, f71dae45, f72c9770, f789a0f0) + 60`  
  `
  0xf789381f: hash_drbg_generate_e_additional_input + 12f (libcpprng.so) (8c0f8a0, 8c0f93c, 200, 0, 0, f789a56c)`  
  `
  0xf7893a3d: hash_drbg_generate_e + 3d (libcpprng.so) (8c0f8a0, 8c0f93c, 200, f789a56c, 5ab8ab63, ffd5ae80)`  
  `
  0xf7893aa9: hash_drbg_gen + 59 (libcpprng.so) (8c0f8a0, ffd5b47c, 4, f789594a, 8108cc8, ffd5b47c)`  
  `
  0xf78959d0: fwrand_gen + 90 (libcpprng.so) (ffd5b47c, 4, ffd5ae38, f72f72ff, 8c1c3c4, f7336430) + 70`  
  `
  0x080a0db8: /opt/CPsuite-R77/fw1/bin/cpca + 58db8 (8109d80, ffd5b47c, ffd5b3e0, f7d36844, 0, 0) + 540`  
  `
  0x0807c759: /opt/CPsuite-R77/fw1/bin/cpca + 34759 (8109d80, 8c21260, 5e736118, 5ac36f18, ffd5b47c, ffd5b490) + 20`  
  `
  0x0805e784: /opt/CPsuite-R77/fw1/bin/cpca + 16784 (8c21260, 5e736118, 5ac36f18, 8c21270, ffd5b47c, ffd5b490) + 50`  
  `
  0xf785cf62: FwCaCmdCa::ExecuteInitUserReq() + 112 (libcpca.so) (8bb39b8, 0, f785302b, f78725d0, ffd5b584, f78725d0)`  
  `
  0xf785bdf5: FwCaCmdCa::ExecuteReq() + 105 (libcpca.so) (8bb39b8, ffd5b510, 2b, f7451ef5, 8b669e0, 11) + 40`  
  `
  0xf785b327: FwCaCmdCa::Process(unsigned + 1e7 (libcpca.so) (8bb39b8, 8bb2a70, 2f, ffd5b590, ffd5b584, ffd5b58c) + 60`  
  `
  0xf785a720: fwca_infra_srv_handler + 570 (libcpca.so) (8bafed8, 8bb2a70, 2f, f745adcd, 8bafed8, 0) + 40`  
  `
  0xf745a84f: fwasync_do_mux_in + 6ef (libComUtils.so) (11, 8bafed8, 0, f72c9770, 2, f747a678)`  
  `
  0xf745ab4e: fwasync_do_mux_in + 9ee (libComUtils.so) (11, 8bafed8, 0, ffd5d6b0, 8be47f8, 8b669e0)`  
  `
  0xf7453090: T_event_del_signal + 140 (libComUtils.so) (8b669e0, 8b80c18, ffd5c6b0, ffd5d6b0, ffd5e700, 58474e50) + 3050`  
  `
  0xf745337f: T_event_mainloop_iter_select + 2df (libComUtils.so) (8b669e0`
* *Cpca.elg*` shows:`  
  `
  ``main: fw_establish of mgmt port failed
  [cpca 9407 4134799040]@servername[26 Mar 10:43:09] cpca: Mon Mar 26 10:43:09 2018`  
  `
  [cpca 9023 4134483648]@servername[28 Mar 16:21:28] CPPRODIS_init_error_logging_ex: initialized error logging for product 'FW1' application 'cpca'.`

## Cause

*cpca* fails to *bind*on one of the ports, and as a result does not respond to client requests.

## Solution

This solution requires authentication. Please log in to view the full solution.

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