> Source: [sk123835](https://support.checkpoint.com/results/sk/sk123835)

# sk123835 - "Internal error occurred during the verification process" error when Threat Prevention Policy load fails 

| Property | Value |
|----------|-------|
| Solution ID | sk123835 |
| Date Created | 2018-04-01 |
| Last Modified | 2020-01-02 |
| Technical Level | General |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.10, R81.20, R82 |

## Symptoms

- * "Verifier warnings: Internal error occurred during the verification process" error during threat Prevention Policy load.  
  Policy verification debug (according to sk44338) displays several errors similar to:  
  \[FWM\]@mgmt\[\] Group contains reference to network object '', but this object is not present in the database  
  \[FWM\]@mgmt\[\] ........\<-- CConverterArmada::DowngradeSingleGroupMembers ......  
  \[FWM\]@mgmt\[\] Failed to perform conversion by converter '{E8773CA3-B150-4850-BA32-3381B815A9E6}'. .............  
  \[FWM\]@mgmt\[\] Verify error in call to convert GetByTagTAG_ANTIMALWARE_HERO Policy name 'Standard'.  
  \[FWM\]@mgmt\[\] \[\] \[CVerifyManager::Verify\] \[End\] ..................  
  \*\*##MSG_IDENTIFY##\*\*2\&2\&Internal error occurred during the verification process\&\&\&0\&
* \[FWM 4035881408\]@Hostname\[DATE\] Group contains reference to network object '', but this object is not present in the database

## Cause

* **Scenario: 1**

Use of "Data Center object" in a "Network Group" object is a known limitation.

It is mentioned in [sk110519](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk110519) - limitation Id: 01970321.

* **Scenario: 2**

The object referenced in the error message in $MDS_FWDIR/log/cpm.elg does not exist in the object database but is referenced by other objects that are.

*
  * \[FWM \<PID\> 4035881408\]@Hostname\[DATE\] Group contains reference to network object '\<Some_Object_name\>', but this object is not present in the database
  * Running the below postgres command, inserting the object name from the error shows it is referenced by other objects:
  * psql_client cpm postgres -c "select name,objid,objclass from dleobjectderef_data where fwset like '%\<Some_Object_name\>%' and not deleted and dlesession=0;"

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## Solution

* **Scenario: 1**
  * Resolve the issue by removing all Data Center objects from Network Groups.
  * Then re-assign Threat Prevention policy.
* **Scenario: 2**
  * In most cases where this issue has been observed the objects that DO still exist but reference an object that does not exist were erroneous. IE: An empty group object / and unused object that cannot be opened and is no longer used.
  * If the referenced objects can be deleted from SmartConsole then simply deleting them and publishing will resolve this problem. If there is any concern with deleting the objects in question please contact Check Point Support for further assistance and guidance through resolving this issue.
    * After you delete the erroneous objects from SmartConsole re-run the postgres command to confirm there are no other objects referencing the original object noted in the error message from cpm.elg. Then you should be able to install policy again.

**Related Solution:**

* [sk86186 - How to debug FWM daemon](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk86186 "sk86186 - How to debug FWM daemon")
* [sk110519 - Related known limitaion - see section 01970321](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk110519)

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