> Source: [sk123832](https://support.checkpoint.com/results/sk/sk123832)

# sk123832 - Endpoint Policy Server unable to sync with Endpoint Management Server

| Property | Value |
|----------|-------|
| Solution ID | sk123832 |
| Date Created | 2018-04-01 |
| Last Modified | 2019-07-14 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Endpoint Policy Server unable to sync with Endpoint Management Server.
* In 'SmartEndpoint Console \> **Reporting tab** \> **Activity Reports** \> **Endpoint Policy Servers Status** ' - The Endpoint Policy Server status is **Not Active**.
* In Endpoint Policy Server's *server_messages.log* , see:   

  \[Date Time\] ERROR Dispatcher-Thread-10 - **Error performing sync with EPS** (ConnectionPointStateMachine) com.checkpoint.uepm.connectionpoint.ProcessEPSRequestException: **Error forwarding request to EPS: HTTP error code: 404. Error Message: Not Found**   
  at com.checkpoint.uepm.connectionpoint.blmconnector.networkbinding.protocol.HTTPTransactor.validateResponseCode(HTTPTransactor.java:349)   
  at com.checkpoint.uepm.connectionpoint.blmconnector.networkbinding.protocol.HTTPTransactor.httpResponseToStream(HTTPTransactor.java:49)   
  at com.checkpoint.uepm.connectionpoint.blmconnector.networkbinding.protocol.HTTPTransactor.httpGetFile(HTTPTransactor.java:35)   
  at com.checkpoint.uepm.connectionpoint.blmconnector.networkbinding.file.FileDownloader$FileDownloaderTask.run(FileDownloader.java:162)   
  at com.checkpoint.uepm.connectionpoint.blmconnector.networkbinding.file.FileDownloader.downloadFiles(FileDownloader.java:98)   
  at com.checkpoint.uepm.connectionpoint.blmconnector.networkbinding.file.FileDownloader.downloadFile(FileDownloader.java:65)   
  at com.checkpoint.uepm.connectionpoint.blmconnector.networkbinding.file.PATSynchronizer.downloadAndCacheFile(PATSynchronizer.java:228)   
  at com.checkpoint.uepm.connectionpoint.blmconnector.networkbinding.file.PATSynchronizer.synchronizeDiff(PATSynchronizer.java:158)   
  at com.checkpoint.uepm.connectionpoint.blmconnector.networkbinding.statemachine.ConnectionPointStateMachine.resolveSyncResponse(ConnectionPointStateMachine.java:735)   
  at com.checkpoint.uepm.connectionpoint.blmconnector.networkbinding.statemachine.ConnectionPointStateMachine.access$1100(ConnectionPointStateMachine.java:42)   
  at com.checkpoint.uepm.connectionpoint.blmconnector.networkbinding.statemachine.ConnectionPointStateMac
* In Endpoint Management Server's *apache_error.log* , see:   

  \[Date Time\] \[error\] \[client 127.0.0.1\] **File does not exist:** /opt/CPsuite-R77/fw1/conf/SMC_Files/uepm/msi/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX

## Cause

Two possible causes are:

* There is a missing Endpoint Security Client package file\\s in the **Package Repository** . The package file\\s size shows "0" bytes.  

  **For Example:**

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk123832/package_0bytes1804010042.PNG)
* The Endpoint Security Client package missing file\\s are part of a Software Deployment Rule that needs to be synchronized to the Endpoint Policy Server, and because the file\\s are not found, sync between the servers fails.

## Solution

This solution requires authentication. Please log in to view the full solution.

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